Determine all of your business requirements.

Are you looking for the best web hosting companies in Malaysia? Choose the best professionals who can help your business thrive online. They should be able to increase your productivity, and improve your work quality. Once you get to note all of your business needs, you will be able to outsource even specialized tasks, including telemarketing, digital marketing and customer support. 

Research on the most qualified outsourcing vendor.

India and the Philippines are the top destinations for reliable outsourcing service providers. India is well acknowledged for its quality back office support and IT services. The Philippines, on the other hand, is known for its telemarketing and customer support. However, these countries have a huge pool of vendors. It would be really difficult to find the right one. Look for recommendations, and always implement diligence work. 

Send requests.

Make a short list of three qualified, experienced outsourcing service providers. Ask them to submit RFPs (requests for proposals) and RFQ (request for quotation). These are detailed forms requiring you to answer both specific and general questions about outsourced projects.

Initiate the entire quality process.

After receiving the RFPs, don’t eliminate those outsourcing service providers depending on its pricing or content. Remember, all details are negotiable. Quotations can be fine-tuned. 

Deal with the contracts.

It’s time to initiate contract negotiations. Don’t forget to submit these contracts to the vendor: 

  1. Scope of Work
  2. Schedule of Payments
  3. SLA (Service Level Agreement)
  4. MOA (Memorandum of Agreement)
  5. CA (Confidentiality Agreement)

Choosing an outsourcing service provider is in itself, a lengthy process. You should undertake it with a good strategy and purpose to find the best one.